Cannot install HN demo on Vista

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SilkTone's picture
SilkTone
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Last seen 15 years 2 months ago

Cannot install HN demo on Vista

I tried to install HN demo ( 1.1.8 ) on Vista, but I get an error message during the installation. I was planning on buying HN but of course I will wait until I am sure it works on Vista.

Any ETA for an update that works on Vista?

SilkTone

supertonic's picture
supertonic
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Last seen 4 years 3 weeks ago

Could you please let us know the details of the error message you get? Of course this should be fixed asap.

Thanks for reporting the bug.

SilkTone's picture
SilkTone
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Last seen 15 years 2 months ago

Actually, the error is when I try to run HN, not during install. There is an ERROR_ACCESS_DENIED message for one of the files that HN is loading. Unfortunately the filename is truncated in the error dialog so I was unable to see which file had the problem.

So I uninstalled HN and installed it in "c:\HN" in the hope that I can see the full filename in the error message. When I do that, HN no longer can load at all. Is that an unrelated bug in HN? It seems HN cannot run from a different location, even though you can specify a different one during installation.

OK, now for the good news...

When I right-click on the HN shortcut and select "run as administrator", HN runs fine. This is not ideal since it is a potential security issue but at least HN can run.

Just a question: Does the full version use some weird copy protection that could potentially cause it to break in another way on Vista, or are the demo and full version the same in that respect? I don't want to buy the full version and then find out that it cannot run on Vista at all, even when run with admin privileges...

Hope that helps...
SilkTone

supertonic's picture
supertonic
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Last seen 4 years 3 weeks ago

HN should run from any location, but it is required to be installed with Admin privileges.

If you encounter problems with access rights when running HN as a less privileged user, you can set the access rights of the HN folders manually (C:\Program Files\Cognitone\...) using the Admin account, so that the other user fully owns the directories.

I admit we had problems setting the access rights of Windows folders programatically from within the installer. This might have caused the problem here.

No, there is no "weird" copy protection (i.e. one that relies on quirky stuff or undocumented features of the operating system). It is a straight forward unlocking mechanism as used by most vendors. If you still encounter problems, we're going to fix them or you'll get a refund.

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