Installation

Installing the software on your computer

OS X 10.8 Message: "The app can't be opened, because it is from an unidentified developer"

Affects OS X 10.8 and Later: You may see a message warning you that the downloaded package "is not from an identified developer". You can safely ignore it. Cognitone uses a packaging method (multiple packages bundled) that is currently not recognized by Gatekeeper. The actual software being installed is properly digitally signed and registered with Apple.

Message: "Initialization Error. Code -7" (Windows)

If you encounter the error message "Initialization Error. Code -7" on Windows, this may indicate a conflict with some security or  defense utility. Reportedly, this was the case with the product "Emsisoft Online Armor", but it may also occur with other products (Panda, Comodo, etc).

Message: "Error -5000 while verifying your authorization" (Mac)

This message indicates that one or more folders on your Mac have restrictive permissions that hinder Synfire from looking up system information. On a clean OS X installation, this should not happen. For whatever reason, the default permissions were modified on your system. A -5000 error is an Apple OS X message that is not solely related to Synfire. It can occur with any application.

Message: "You can't open the application because it may be damaged or incomplete" (Mac)

If you happen to get the message "You can't open the application because it may be damaged or incomplete" when starting HN2 or Synfire Pro on a Mac, you should do the following:

  1. Be sure you are logged in with a user that has admin rights.
  2. Run Disk Utility's "Repair Permissions" on your startup volume.
  3. Reinstall the Cognitone software.

We do not know yet why this happens in the first place, but it seems to happen to a few users every now and then. We were unable to reproduce the message on any of our Macs.

Reinstalling Harmony Navigator 2

When a computer is reinstalled , what is the correct procedure for reinstalling Harmony navigator.

I have tried deactivating and also not deactivating, but the result is always  the same. You don't seem alowed to reinstall the software on any computer (PC or Mac) for a second time as it will only authorise one time , then installation is permently discarded.

I have now run out of alternative computers to reinstall on as I have been doing in the past. Windows when used with lots of music software programs especially, is not a very stable o/s and i need to reinstall the operating system every few months.

What should i have done when i reinstal to get the program up and running back on the same computer, and what should i do now.

Propellerhead Folder Permissions Fix (Mac)

This shell script fixes file and folder permissions in the Propellerhead Software folder. Use this in case some other software installer has messed with the permissions and you can no longer install or update Synfire Pro. This script is meant as a workaround until we will have changed the installer to ask you for admin privileges and make these modifications automatically.

Message: "Error: Sharing Violation" (Windows)

This message points to another (possibly crashed) instance of the program still running invisibly in the background. Please open the Windows task manager and terminate HN.exe (or SynfirePro.exe). This should free up all locked files and resources. Another possible cause for this are insufficient access rights for the current user to write to the folder "C:\Program Files\Cognitone". Please set the access rights for this folder manually such that all users have full access to it.

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