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Forum Rules

Support Requests

This is a user-to-user discussion forum. If you don't get a reply here within 2-3 days, please contact technical support directly. For mission critical questions, contact support at cognitone dot com immediately. Please understand that we monitor the user forum only on an occasional basis, if possible once a day. If you have a technical problem, a request via the official support form is your best option to receive help.


Please do not post any advertising, promotions or sale offers, whether for hardware, software, services, or second hand licenses in the forum, whether for yourself or a for a third party, without our permission. Feel free to contact us if you have any questions.

Old Posts

Please do not reply to a discussion that is older than a year. Start a new topic instead. New topics get more attention also from Cognitone staff. Ongoing longer discussions are not regularily monitored by Cognitone, because this is a user-to-user forum.