Unhandled exception: Permission denied ("/Library/Application Support/ Harmony Navigator 2/Updates/setup.db.temp)
If you get this error message when trying to open HN2 for the first time, a recent OS update or other installer has probably messed with system folder permissions. This is how to fix it:
- Run "Repair Permissions" on your startup volume with Apple's Disk Utility
- Deactivate HN2 using its Setup.app in /Library/Application Support/Cognitone/Setup, or by running the original installer package and, instead of installing, choosing to deactivate when the SETUP app runs. Note that since Lion, the folder /Library was hidden by Apple. Visit the Finder menu „Go To“ and open „Folder“. Then enter /Library into the input (incl. the slash) and navigate to the above Setup folder.
- Uninstall HN2. If SETUP refuses to run, do it manually as explained here: (https://users.cognitone.com/content/uninstalling-software-manually)
- Reinstall HN2
- Activate
Contact support, if this didn't help.