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Not able to Create New Library or Save Sketch as Template

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Theron
Posted

Whenever I go to create a new library or save sketch as template, I get this error message saying Unhandled exception: Permission denied. I've tried to repair my disk permission, uninstall and reinstall but the same problem still occurs.

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andre
So., 30.06.2019 - 17:51 Permalink

Please check the file permissions of the folder where the libraries are installed (in the Documents folder). It's probably too restrictive for files to be created there.

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andre
Mi., 03.07.2019 - 22:44 Permalink

It's difficult to tell which file is blocked here. Did you submit your crash reports recently? (Help >> Online Updates). This would allow us to look into the crash and possibly see which folder is blocked from being written to on your computer.

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andre
Do., 04.07.2019 - 17:00 Permalink

Thanks. 

HN2 attempts to create /Users/yourname (replace with your user name) because it can't find it and fails at that. 

Did you move HN2 to another user account, or rename your user account recently?

Fix: Please open Preferences, goto tab Files and verify the Projects folder. It should be within your current home folder. It's the folder where the subfolders 'Libraries', 'Config' and others are.

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andre
Fr., 05.07.2019 - 10:34 Permalink

The second one is under your home directory. That's where you should point HN2 to using the 'Projects' folder in Preferences.

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Theron
Sa., 06.07.2019 - 02:41 Permalink

Yes sir! You are correct. I just changed the settings in the preference and I did see that it did have my previous name I had before. Everything works now, you are the man Andre! Thanks for all your help and quick responses. You responded faster than any other company i've delt with. I appreciate it.