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Help needed ilock license manager

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wozitcool
Posted

Hi there, not sure if this is the correct forum for this question, but I need some help with my ilock license manager?

I have Synfire installed and registered fine with in ilock. But I have not opened the ilock manager in some time and when I checked it today I am not logged in on the main interface.

 

The probelm is, I have not got my ilock account details saved, and the email that I origionaly registered my ilock with has been closed/deleated for inactive use and therefore I am unable to do a password/ID reset.

I tried to look for an email link on the ilock main page and could not find one. And in order to submit a ticket, you need to be logged in.

 

I though about regestering again, but I think that this will upset my Synfirefire Pro activation.

Thanks for and help with this.

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andre
Sun, 2022-04-24 - 14:50 Permalink

First you should update License Manager to the current version. Can download from the site directly.

If you lost access to your original email address, you'll need to contact PACE support for a reset. They will certainly be helpful.

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wozitcool
Sun, 2022-04-24 - 15:28 Permalink

Hi Andre, thanks for your reply. I have just sent a help  message to PACE.

I will update you witht the outcome.

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PraisestoGod
Sun, 2022-04-24 - 15:45 Permalink

Hi Andre ! 

I am having ilok issue too. The new license for S Pro 2.0 has not been deposited into my ilok account. I sent an email prior. 

 

Thanks in anticipation 

 

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wozitcool
Sun, 2022-04-24 - 18:22 Permalink

Hello Andre, I think that I have found my ilock ID. I was checking out he Synfirepro 2 upgrade page and it list my ilock Id there.

 

I tried this ID on the ilock recovery page to be sent to a differnt email and I get this message: "can't find user ID...".

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andre
Sun, 2022-04-24 - 19:32 Permalink

A purchase does not deposit a license in the PACE account directly. You should have received an email with a code that you need to redeem with License Manager. Only that will add the license to your PACE account.

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andre
Sun, 2022-04-24 - 19:34 Permalink

can't find user ID

Please contact support. It is difficult to resolve login issues in a forum. Thanks.

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wozitcool
Mon, 2022-04-25 - 13:15 Permalink

Hi Andre, I searched through my many HDD's and I found my ilock accout info now.

Just purchased Synfire Pro version 2 and got the Eventide Anthology XII bundle also.

I have an install issue but will post in a new thread. Thanks.