Trouble with Ilok license dongle driver software - how is Synfire affected?

PACE is currently deploying a new and much improved service infrastructure (new servers, etc). Issues arose over the weekend but will go away when the services are stable again.

There is no reason to worry. No licenses will be lost. You should however avoid making changes to your current system until this has been fixed.

I've installed the latest software and drivers yesterday on Mac Pro (License Support) and Synfire still works fine. However, please keep your system unchanged until, say, end of the week. I will keep you posted.

Interesting to see how on other forums many people that have apparently never used the iLok are bashing it. Replacing a major online platform of any kind always causes temporary trouble. That's Murphy's law ;-)  

One of the new features, as best I understand it, is to be able to transfer licenses between an iLok and a specific computer with the new software ... if the developers elect to provide that feature. This will reportedly reduce risk of threat.

What are Cognitone's plans in that regard?

One thing about the iLok that is very troubling is that if it is stolen, you have no way of redeeming your licenses. I wish there was a 'call home' feature like some cell phones have where they can be remotely deactivated and the legitimate user can then have the license reactivated on a new iLok.

Prado

One wery simple way they could make that go away was to require an online check once a month, with the option for the user to set the check interval to daily or weekly.

Dongle breaks, gets stolen, cat eats it etc.. just wait and your used licence will be back in the activation center so it can be used again in a new dongle. The stolen/broken dongle will stop working until the check is completed.

You could just do the check somewhere with internet connection.

Also notice I wrote monthly, that shouldn't be to hard to do.

Actually, I think I read something about this as a part of the 'zero wait time' subscription service where they give you a temporary 14-day license. I think it was 'check in' with your iLok every 90 days.

Of course there was an additional charge for this ... I'm thinking $30,00 per year.

Prado

Yeah they could make it optional, don't opt-in to the monthly check system and everything works like now, opt-in and you get the security of the monthly/14 day check, everyone's happy.

For me 30$ a year wouldn't be a problem, I'd stand to loose more than 6000$ if one of my dongles broke or got stolen, 30$ wouldn't be much for the peace of mind, that's like a large pizza around here.

OK, it's called ZDT (zero down time) and it is $30.00 per year ... as Ken say, 'less filling then an extra large pizza with four toppings ... and about the same price.'

Here's a link to a blog describing it.

(http://www.pro-tools-expert.com/home-page/2013/6/10/ilok-announce-new-s…)

Damn that's awesome, they actually did it that way.

I'm gonna get on that as soon as they got the kinks worked out.

I think I will too ... as soon as I understand the details of what happens in the case where you 'forget to call home.'

I actually tried to get a rider under an umbrella policy to cover my iLok and eLicenser at full value and the insurer, State Farm, wouldn't under write it as they considered the dongles 'intangibles,' despite the value of the contained licenses.

Regarding the ongoing platform relaunch, PACE have posted this page for customer information on known issues during the relaunch:

(https://www.ilok.com/knownissues.html)

Note that this is a temporary situation only. For major platform replacements like this, initial problems are absolutely normal. I feel their pain. They are working round the clock under extreme pressure now. Many of the reported problems are related to server responsiveness (slow). I am confident this can be fixed soon. 

My personal estimate is the teething pains will go away in a few days. If possible, please wait with synchronizing your iLoks with their servers until this has been resolved.

No worries, I always wait until everyone else has tried with new stuff like this, and when nobody is screeming bloody murder, then it's safe for me to try :D