Maintenance Downtime, Thursday 1800 - 2100 CET

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housekeeper's picture
housekeeper
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Last seen 1 month 2 weeks ago

Maintenance Downtime, Thursday 1800 - 2100 CET

The main cognitone.com site will be down for maintenance on Thursday, October 20, for 1-3 hours, approximately from 1800 to 2100 CET. This is around 9-12 AM in California, 6 - 9 AM at the US west coast.

This affects user accounts, downloads, activations, updates and store purchases, which will be temporarily unavailable. This community site is not affected.

housekeeper's picture
housekeeper
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Last seen 1 month 2 weeks ago

Due to challenges with getting our servers back up, the main cognitone.com site will probably remain down until tomorrow. 

We are sorry for the inconvenience and are doing our best to get back running as soon as possible!

gzappa's picture
gzappa
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Last seen 2 months 3 weeks ago

Hi, I was wondering how much longer server will be down as i have just clean re-installed my computer.

andre's picture
andre
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Last seen 16 hours 26 min ago

Bad news: The hardware didn't come up again. We're now restoring the mail server, website and download services from a backup (only a few hours old, so nothing is lost). Since the hardware is worn out, we rather not risk a repair, but are moving to a new one. This involves a lot of detail work, so I would estimate this could take well until Sunday afternoon. This is a big annoyance, I know, but this crash hit us totally unexpected, so we couldn't prepare for a smooth move.

Note that you need not activate Synfire online, because it has the iLok. If you still have the last download around, you can install from that.

housekeeper's picture
housekeeper
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Last seen 1 month 2 weeks ago

Email communication is working again (you will likely receive a few previously undelivered messages).

We are now going to bring the main site and service up again.

housekeeper's picture
housekeeper
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Last seen 1 month 2 weeks ago

As of now, the new infrastructure has been set up, all data has been restored successfully and the servers are running. However, the website isn't yet coming up. On the last mile we're struggling in sysadmin hell ... httpd won't start, certificates not validating, file permissions wrong, I can tell you, this is ugly stuff. These countless small obstacles will probably keep us working this night.

Just wanted to post an update that we are close to the finish.

housekeeper's picture
housekeeper
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Last seen 1 month 2 weeks ago

The site came up successfully, but downloads didn't yet work. We are fixing this and will go online later today.

housekeeper's picture
housekeeper
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Last seen 1 month 2 weeks ago

Finally, at last, the site is up again! Feel free to test it and let us know any issues you encounter. Post here, or send an email to support at cognitone dot com.

andre's picture
andre
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Last seen 16 hours 26 min ago

As we are still fixing minor networking issues, you may experience small interruptions, but nothing serious. If the site behaves strange, you will know why. Outages should go away within a few minutes.

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