Posted
I paid for an update from HN advanced to Sparks 2. My account reflects the addition of that license. I downloaded the zip file from the Cognitone website found under my Downloads. Unzipped to separate folder. Installed as per instructions. The serial number was prepopulated. The "licensed Until" space was blank.
I read and accepted the software license agreement. Installation was complete and confirmed by the "installation complete" dialogue. I closed out the installation window as instructed. The Cognitone Audio Engine Wizard then ran, and I pressed "Finished."
When I click on the desktop icon for Synfire Sparks, A window stating "Activation error-Synfire Sparks 2. This Software cannot run because its license could not be found." I can go no further except to press "ok" and close the window. Synfire does NOT open.
I have deleted, re-downloaded, and reinstalled Synfire Sparks 2 several times all with the same result.
It appears that I have paid for software that won't run on my computer, although Harmony Navigator still runs as expected. I am using the latest version of Win 11.
To date, I have not heard anything back from Cognitone.
Thanks for your support and help on this.
Tue, 2024-01-02 - 21:40 Permalink
Did you install the iLok license manager?
Unlike with Harmony Navigator, the license system for Sparks is now based on the iLok system. With Sparks, however, you do not need a hardware dongle, but can save the license on your computer.
Tue, 2024-01-02 - 21:41 Permalink
You should have received an automated email with a code (voucher) and instructions. Please also check your spam folders if you can't find it. Follow the instructions in the email to redeem that code for a license (Menu: Licenses / Redeem License Code) and use License Manager to move the license to an iLok dongle or activate it on your machine.
To date, I have not heard anything back from Cognitone.
That could be the spam filter of your provider.
Wed, 2024-01-03 - 01:10 Permalink
Thanks for the responses.
I have had an iLok since 2017. My account is active and the iLok is working well with more than 30 activations with other software companies. I just updated a different piece of software 4 days ago and that went smoothly.
As 'housekeeper' mentions, I should have gotten a separate email with an activation code. I have never received that email. I check my spam folder at least twice a day, and new spam messages are clearly marked by my email provider. I always look at the topic and sender of each of those potential spam emails before I discard them.
Attached is a screenshot showing my Cognitone licenses. Note the Sparks license dated Dec 31, 2023.
Also attached is a screenshot showing the layout of my email notifications. Spam is always shown in a folder just below my regular email. I carefully went back through the spam deletions, and NO email from Cognitone regarding this matter was received or deleted. I did have a regular email from Cognitone for a new password, but that was before I even purchased Sparks.
Wed, 2024-01-03 - 09:57 Permalink
Other users that are using the same email provider like you reported the same issue. Something is holding back or deleting the emails. Hold on while we are fixing this.
Wed, 2024-01-03 - 16:31 Permalink
Thanks. I received a new email from Andre concerning this. Interesting that earthlink.net may be doing some restrictive blocking of emails. The emails just sort of disappear! This may have happened before with Earthlink, but it has been a fairly long time.
I did receive the Cognitone authorization email this morning. The auth code went in smoothly, and now there is a listing on my iLok for Sparks. I then redownloaded the prepared Cognitone file, unpacked it, and reinstalled it. Except for a very long VST scan time, the installation went well, and I could get into Sparks.
Now to get my head around the Cognitone workflow! So, I hope to get back to this forum for some tips in writing some music.