Installation | Cognitone Users

Solution

Toolbar Icons Appear as Boxes (Windows)

By housekeeper Mon, 2023-11-20 - 08:19

On some Windows PCs the toolbar icons appear as boxes or squares after installation.

Solution

Installation Has Failed

By cognitone Thu, 2023-08-31 - 09:57

If the software installation failed on Windows or macOS, here's what to do.

Installation

Solution

Message: "User lacks sufficient permissions to run Synfire Pro" (or HN2) (OS X)

By housekeeper Wed, 2015-10-21 - 09:56

[B0011] User “ ” lacks sufficient permission to run Synfire Pro . It is required that you are a member of the “admin” group, or have the software installed specifically for . The program will exit now.

Solution

Unhandled exception: Permission denied (OS X)

By cognitone Sat, 2014-12-20 - 15:07

Unhandled exception: Permission denied ("/Library/Application Support/ Harmony Navigator 2/Updates/setup.db.temp)

Solution

Virus Warnings Installing Synfire (Windows)

By cognitone Sat, 2014-11-15 - 11:15

Occasionally an anti-virus utility reports a false alarm on Windows, when installing Synfire.

Solution

Message: "The app can't be opened, because it is from an unidentified developer"

By housekeeper Tue, 2013-10-22 - 11:39

You may see a message warning you that the downloaded package "is not from an identified developer". If you downloaded directly from the Cognitone site, you can safely ignore this message.

Solution

Message: "Initialization Error. Code -7" (Windows)

By cognitone Fri, 2013-01-25 - 16:41

If you encounter the error message "Initialization Error. Code -7" on Windows, this may indicate a conflict with some security or defense utility.

Version 1

2 Comments

Solution

Message: "Error -5000 while verifying your authorization" (Mac)

By housekeeper Sat, 2012-10-20 - 10:46

This message indicates that one or more folders on your Mac have restrictive permissions that hinder Synfire from looking up system information.

Version 1

Solution

Message: "You can't open the application because it may be damaged or incomplete" (Mac)

By housekeeper Thu, 2012-03-22 - 13:13

A message shows up "You can't open the application because it may be damaged or incomplete" when starting HN2 or Synfire Pro on a Mac.

2 Comments

Solution

Message: "Error: Sharing Violation" (Windows)

By housekeeper Mon, 2010-12-13 - 12:00

This message points to another (possibly crashed) instance of the program still running invisibly in the background. Please open the Windows task manager and terminate HN.exe (or SynfirePro.exe). This should free up (...)

Solution

Computer suddenly reboots during installation (Windows)

By cognitone Mon, 2010-12-13 - 11:58

This strange behavior was observed in conjunction with certain versions of the software "Spyware Doctor", which doesn't seem to like the MIDI drivers being installed. Please disable or uninstall Spyware Doctor while (...)

Solution

Message: "[E0543] The MIDI subsystem configuration failed" (OS X)

By housekeeper Sat, 2010-12-04 - 23:44

Problems installing a Cognitone product (earlier than HN2 version 2.5 or Synfire Pro version 1.5 only) on your Mac (solution applies to error messages "The MIDI subsystem configuration failed" and "Please make sure Macintosh HD can be written to by the current user").

Solution

Uninstalling The Software Manually

By housekeeper Sat, 2010-12-04 - 23:40

If for any reason you are unable to run and complete a downloaded installer (SETUP), or want to make sure the software and all its components are removed, please follow these instructions.

Installation

Solution

Message: "Error: Sharing Violation" during Install/Uninstall (Windows)

By housekeeper Wed, 2010-11-17 - 16:54

This message points to another (possibly crashed) instance of the program still running invisibly in the background. Please open the Windows task manager and terminate HN.exe (or SynfirePro.exe). This should free up (...)